FAQ

What are the shipping costs?

GOOD NEWS! Shipping is always FREE in Italy. We take care of everything!

How long will it take for my order to arrive?

Thank you for purchasing an Ecletta product! All orders placed before 13:00 are shipped within 24 hours.

It depends on where you live, however, from the date of purchase to the arrival of the product takes about 1-3 working days, but sometimes we do miracles :)

What logistics service do you use?

At the moment we use SDA. The most widespread service in Italy.
Can I return my product?

Of course, even if we do our best to ensure that our customers are always 100% satisfied. Our customers love Ecletta products but we understand if someone has a problem with expectations, and we are here to help you. Just send an email to: info@ecletta.com and

we will support you on the return process. We remind you that you have 30 days to make a return or exchange. Please note that the bag must be in the state of dispatch, if worn even once (and we realize this) we will not be able to make the exchange or refund.We have already sold hundreds of bags and no one has ever sent them back!

Can I have my customized product?

We are certainly considering customization. For now we can take special orders and run limited runs since we assemble the bags in a tailor-made way, but on the basis of existing die cut. Once we have chosen the model, we can decide together the type of leather, finishes and shoulder straps. Send us an email to: info@ecletta.com with your request.