Refund policy

REFUND POLICY

Returns
Changes and returns on Italian territory are free. For foreign markets on custom orders or with active discount policies, changes, cancellations, exchanges or returns are not accepted.

The product can be returned using the free return label provided with a simple request to info@cletta.com.
For online purchases, Ecletta will refund the full price of the Products sold on the Italian market, excluding shipping costs, provided that they are returned by the Customer unused and undamaged, as well as accompanied by the relevant original invoice, with the packaging and the label or sticker or seal intact and attached to the Product. For foreign markets, the final price will be reduced by any customs charges for the return of the goods.

The goods must be returned within 14 (fourteen) days from the date of receipt of the Products.


Ecletta reserves the right to refuse at its discretion the return of those Products that do not comply with the above requirements.

Ecletta will make every possible effort to ensure a refund as soon as possible. Returns and refunds on Ecletta.com shall be processed no later than 14 (fourteen) days after Ecletta has been informed of the Customer's decision to withdraw from the contract, i.e. the date of receipt by Ecletta of the returned goods. Ecletta will send an e-mail notification once the refund has been made. Refunds will be made with the same method of payment used for the purchase.

You can return the products purchased online without any additional charge, at our store in Via Vittoria 70, 00100 Rome RM, Italy.

Please note that all returns must be accompanied by the relevant invoice. Shipping costs are not refundable. For Boutique purchases, a different return policy may apply.

To make an exchange, please return the original product by following the return instructions provided with the shipping confirmation email and contact us at info@ecletta.com .

Please consider that new orders are subject to product availability. You will be informed in case we are unable to process your order